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Web Hosting: Provide Instant Support with VisitCentric Live Chat |
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 In this Competitive Industry it is essential to move one step ahead of
competitors. It makes a business sense to offer such features which your
customers can not find anywhere else. It sets your web hosting business
apart, and could make the difference between gaining and loosing a customer.
With the help of VisitCentric, you can instantly provide
sales/technical/billing support to your customers. Or your support team can
ask visitors if they need assistance or more information on your product. All information that can be given over the phone can be given more
efficiently in live chat, and no one gets put on hold. The operator can also
use the chat session to offer the visitor a discount or promotional offer. Visit Centric allows website visitor monitoring. Sales support staff can
proactively engage visitors to chat by asking if they need assistance or
have questions about the service. Live Chat is a crucial part of any business where technical support is a key
selling feature. VisitCentric Live Chat provides you with an answer for
visitors for why they should choose you and why existing customers should
stay with you.
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| Why VisitCentric Live Chat is beneficial for your Website? |
- Improve Customer Service
Live Chat increase the flow of
information between agent and customer. Customer need not to wait on a call
to enquire the issues.
- Secure Communication
Each chat takes place in a private room, only
the operator and the visitor can see it. VisitCentric support
industry-standard 256-bit SSL encryption for chat sessions containing
sensitive information. Our automated tools and technicians monitor the
system 24/7, assuring 99.9 percent uptime.
- Effective Multitasking
Fewer customer service representatives are
needed to perform the job. Operators can chat with each other, invite other
operators to assist in answering a customer's question, or transfer a chat
to other operators. This background communication is transparent to
customers; all they know is that they are getting great service.
- Affordable for Small Businesses
Due to multiple chat handling
fewer sales/technical and customer service representatives are needed to
perform the same job. Thus reducing overheads while providing more efficient
service.
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