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Insurance: amplify customer satisfaction with Live Chat |
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 Live Chat increases the velocity of information between agent and customer.
Customer need not to wait on a call to enquire the issues, all information
that can be given over the phone can be given to the customer more quickly
during a live chat session. Live chat allows visitors to know about the
insurance policy offerings, solve their queries, and provide them solution.
Visitor can find the nearby local insurance agent, what policy to choose and
what benefits he will get, coverage clauses, all through live chat. Pages
with composite information can be easily and quickly pass to the customers
through live chat. VisitCentric Live chat on your website will generate a sense of attachment
in Visitors. They will have an assurance that in case of any issue a live
person is there to solve their queries or any issues. Live Agent or operator
can help visitors to fill application forms. Visitors need not to wait for
email responses, and no one gets put on hold. Live Chat is an effective Sales tool; Operators/agents can initiate a chat
session with Visitor by inviting them for chat. Operators/agents can offer
them policies, new offering etc. Operator and customer will chat in a
private environment; no information of user will be unsecure. We assure
quality service and privacy of customer data. VisitCentric Live chat not only Lower Customer Service cost but projects a
professional image in your Site Visitors. VisitCentric enables
Representatives to provide desired assistance to current and prospective
Customers and convey a modern and professional approach to website visitors.
Website Visitors will take you as a genuine business and this imparts a
feeling of confidence in them.
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| Why VisitCentric Live Chat is beneficial for your Insurance site?
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- Boost confidence
VisitCentric Live Chat gives assurance to
visitors/customers that they are in safe hands.
- Effective Multitasking
fewer Agents and customer service
representatives are needed to perform the same job.
- Easy to use
user friendly operator console can be easily learned
by operators/representatives.
- Assured Privacy
Each chat takes place in a private room, only the
operator and the visitor can see it.
- Cost effective
reduces overheads while providing more efficient
service.
- Chat transcripts for analyses
Transcripts of all chats are
automatically send to an email address. These tran- scripts can be used for
providing the training to trainees or new staff, or can be used for quality
control purpose.
- Live Monitoring
Monitor where visitors are coming from and develop
effective marketing campaigns.
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