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Financial Services: Make Your Business Accessible With Live Chat |
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 When it comes to investments, loans and financial accounts, customer wants
to know that someone cares. With the help of VisitCentric Live Chat you can
give assurance to visitors/customers that they are in safe hands. If they need any kind of help Live Support will be there to help them out.
Live Chat increase the flow of information. The information that can be
given over phone can be given in a perfect and easy manner over live chat
and that too with minimum cost. Operators can give pass URL's to visitors,
can help them to locate a local branch office. Operators can easily send the
text material and information on chat and can look for financial needs of
visitors
With the help of "Chat initiation feature" of VisitCentric Live chat,
operator can anytime invite the Website Visitor over chat and can
proactively sell the service.
The backend tools such as Real time monitoring helps you to know about
visitors, referring pages, the keywords customers have used to reach you.
With the help of this you can determine the effectiveness of your online
promotion movement.
VisitCentric Live chat not only Lower Customer Service cost but projects a
professional image in your Site Visitors. VisitCentric enables
Representatives to provide desired assistance to current and prospective
visitors and convey a modern and professional approach to website visitors.
Website Visitors will take you as a genuine business and this imparts a
feeling of confidence in them.
VisitCentric carry out all chats in a secure private environment. No visitor
or no other Representative can view the chat details.
If your financial organization uses online applications for opening
new accounts or lending money, representatives can help visitors to fill out
the application form thus curing the application abandon process. Website
visitors can have live information on current interest rates, mortgages;
business loans.
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| Why VisitCentric Live Chat is beneficial for your Website: |
- Boost confidence
VisitCentric Live Chat gives assurance to
visitors/customers that they are in safe hands.
- Effective Multitasking
fewer sales and customer service
representatives are needed to perform the same job.
- Cost effective
reduces overheads while providing more efficient
service.
- Live Monitoring
Monitor where visitors are coming from and develop
effective marketing campaigns.
- Easy to use
user friendly operator console can be easily learned
by operators/representatives.
- Chat initiation
Invite Prospective customers by initiating a chat
session with them and providing them useful information.
- Assured Privacy
Each chat takes place in a private room, only the
operator and the visitor can see it.
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